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Customer Service

 

If you experience a problem with one of our items, please fill out and submit the following contact form. You may also want to check out some known issues.          

For suggestions, or requests for improvements, please use our feedback form.

 

Contact Form
When you submit your contact request, it will be entered into our database for tracking purposes, then submitted to us for response.  For answers to some common questions, please see the FAQ page.     

Please be as specific as possible when telling us about your issue.

  1. What can we help you with?
  2. Please enter a brief one-line description of the problem:
    (example: "Order not complete within carton shipped")
  3. Use this space to tell us more about your problem:

     
  4. Please provide us with the following information so we can contact you:

Name:

Phone:

E-mail:   

       

 

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Known Issues

The following is a list of some known issues. Please review before contacting us.

Shipping:
We ship UPS insured. Please allow us time (usually 24-36 hours) to process and package your order. Holidays and weekends are not factored into UPS ship times.

Packaging:
We do our best to limit problems, but breakage DOES occur from time to time. If your item has broken in shipment, it is always insured, so that we may easily refund your money or procure a replacement piece. Let us know about the problem, then give us some time to interface with UPS. Refunds will be made immediately, replacement takes a bit more time.

Incomplete orders:
Ok, we do sometimes make mistakes! Every effort is made to ship your order complete in one box, so if something has been left out, it probably means we missed it. Please check your shipment carefully and let us know of any missing item so we can ship it out to you right away.

 
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